Booking Terms & Conditions
– By booking a stay with Yon you are agreeing to the terms and conditions outlined below. The booking is intended solely and exclusively for the person(s) making the booking and the space cannot be sublet or published to any other destination without prior consent.
– Payments will be processed by Yon Living Portugal LDA, a company registered at Rua casa dos Poveiros do Rio, 565. 5 andar. 4490-499 Póvoa de Varzim, registered under no 516651641.
Shared homes
CANCELLATION POLICYFor a full refund, you have 24 hours to cancel after your booking regardless of the time between booking and check-in date.
Beyond the initial 24 hour period you can cancel for a full refund with, at least, 30 days remaining before your check-in date. Within 30 days of check-in, no refunds will be given in the event of a cancellation.
If you are unhappy with the home and wish to move out, you must notify Yon within 7 days of arrival to receive a full refund for the remainder of your booking. Please note, this is for first time Yon guests only moving into their first Yon home.
For stays of 1 to 3 months, we treat the booking as a hotel reservation, and therefore, early departures are non-refundable. For stays exceeding 3 months, we require a 30-day notice for cancellation.
LONGER TERM RATESTo access our longer term rates (3 months+) you must commit to a stay of at least 3 months. If you decide to leave earlier than the 3 months, and outside of the initial 7 days cancellation window, you will be charged for the full duration of your stay.
To qualify for the 3-month rate, a guest must stay for three consecutive months. If a guest breaks their stay and returns, they will need to stay for another three consecutive months to receive the 3-month rate or revert to the full price if staying for less than three months.
RETURNING GUESTSReturning guests are eligible for a 10% discount on the 1-3 month rate only. At this time, we don’t offer a discount on the 3-month rate for returning guests.
INITIAL AND ONGOING PAYMENTSPayment for the first period (30 days) of your stay is due in full to secure your booking.
Follow-on payments for bookings longer than one month can be paid in regular 30 day instalments. Each instalment is due 30 days before the next period begins. Failure to pay the invoice within 24 hours of it being issued will result in an automatic cancellation with your room immediately becoming bookable for another guest.
RATES, TAXES & FEESThe total room charge is inclusive of VAT.
DAMAGES & CHARGESYon reserves the right to charge a value up to the total amount of the booking for any damage incurred by you to the room, home or building. It is your responsibility to flag anything that is damaged or faulty in your room when you check-in.
For lost keys, there is a €50 charge per key that needs replacing. If lock changes are required, additional charges may apply to cover the cost of new locks and fitting.
Solo homes
CANCELLATION POLICYFor a full refund, you have 24 hours to cancel after your booking regardless of the time between booking and check-in date.
Beyond the initial 24 hour period you can cancel for a full refund with, at least, 30 days remaining before your check-in date. Within 30 days of check-in, no refunds will be given in the event of a cancellation.
INITIAL AND ONGOING PAYMENTSPayment for the first period (one month) of your stay is due in full to secure your booking.
Follow-on payments for bookings longer than one month can be paid in regular monthly instalments. Each instalment is due 30 days before the next period begins. Failure to pay the invoice within 24 hours of it being issued will result in an automatic cancellation with your room immediately becoming bookable for another guest.
RATES, TAXES & FEESThe total room charge is inclusive of VAT.
DAMAGES & CHARGESYon reserves the right to charge a value up to the total amount of the booking for any damage incurred by you to the room, home or building. It is your responsibility to flag anything that is damaged or faulty in your room when you check-in.
For lost keys, there is a €50 charge per key that needs replacing. If lock changes are required, additional charges may apply to cover the cost of new locks and fitting.
House Rules
1. Check-In and Check-OutPlease check out no later than 11am, and check-in no earlier than 3pm. If you need to arrive earlier, or leave later, please contact us ahead of time.
2. Respect the space, and those you share it withTreat the home as if it were your own, and be mindful of the people around you. We reserve the right to cut your stay short if you are damaging the property or if you are causing problems for others. Please report any issues to us immediately.
3. Be MindfulYou're staying in a space with shared common areas. Please keep them clean and tidy, ready for the next person.
4. No Unconfirmed GuestsVisitors are allowed for a period of up to 5 days at no extra charge, but you must inform us ahead of time.
5. No Smoking or VapingSmoking is not permitted inside the home. Instead, we suggest you make the most of the neighbourhood, and take a stroll to smoke.
6. Up after 10PM? Keep it QuietNo loud noise after 10PM, including collateral noise from the kitchen, laundry or bathroom. Please use earphones if you’re up late wherever possible. We are staying in a beautiful, local area and must respect our neighbours as well as your fellow housemates.
7. Stay SafePlease close and lock all doors and windows on your way out and at night. If you have any questions or concerns, please contact us. For emergencies, call the local emergency services immediately.
8. Keep Our Planet CleanPlease try to turn off lights, A/C, heating and appliances when not in use, and make sure to dispose of waste correctly.
9. No PetsAnimals are not permitted inside the home without prior authorisation.
10. Adults onlyYon is an adults (18+) only environment.
11. Waste, Recycling, CleaningAll full waste bags must be placed in the corresponding garbage and/or recycling bins. Further guides can be found in the specific home. In our Shared homes, professional cleans will take place on a weekly basis. Towels and bed linen will be changed every second week.
In our Solo homes, professional cleans are available upon request, at cost price, this includes towel and bed linen changes.
12. LOST KEYSYour keys are your responsibility! If you lose them then we reserve the right to charge you to replace them and a new lock.